Help
How to do the common things in StageRoll.
To see all of Help, open stageroll.co/help in your browser.
Join a production
Its owner or a coordinator invites you.
- Give them the email address you use for StageRoll, or let them scan your code.
- When the invite arrives, tap the bell at the top of Home.
- Tap Accept.
Your code is on your profile: tap your picture at the top of Home, then your name.
Upgrade a production
You upgrade a production, not your account. Each production has its own plan, and only its owner changes it. Every account is free, yours and your team’s. The pricing page shows what each plan holds.
- Email hello@stageroll.co from the owner’s address.
- Say which production, and which plan.
We set it up, and the app shows the new plan. A plan isn’t changed in the app.
Change your password
- Tap your picture at the top of Home, then Preferences.
- Tap Password, then Change password.
- Confirm with Face ID or your PIN.
- Enter the new password, then tap Save password.
Every other device signed in to your account is signed out.
Reset a forgotten password
Still signed in on a device? Change it there instead.
- Sign in with your email and the code we send.
- Tap Forgot password?, then Start reset.
- A day later, sign in with a new code and choose your new password.
The day’s wait means your email alone can’t take your account. Any device signed in to it is told, and can cancel the reset.
Sign out a lost device
- On another device, tap your picture at the top of Home, then Preferences.
- Tap Signed-in devices.
- Tap the lost device, then Sign out.
A device left unused for 90 days is signed out on its own. No other device? Email hello@stageroll.co.
Restore a deleted production
A deleted production waits 30 days before it’s gone for good.
- Tap your picture at the top of Home, then Preferences.
- Tap Recently deleted.
- Tap the production, then Restore.
Its team gets it back too.
Delete your account
- Tap your picture at the top of Home, then your name.
- Tap Delete account, then Continue.
- Enter your password, then tap Delete account. Signed in with Apple? Tap Delete with Apple.
It happens at once and can’t be undone. A production you own that still has a team, or whose plan renews, is settled first: the app lists them.
Who can see a production?
Only the people on it. Photos are stored privately, with their location and camera details removed before they’re uploaded.
Is my script uploaded?
No. It’s read on your phone and the file never leaves it. Only the scene list and the cast are kept.
Still stuck?
Email hello@stageroll.co. We reply within a few working days.